Visiting Angels of Carson City announced Monday that it received the distinguished 2022 Best of Home Care — Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care.
The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Visiting Angels of Carson City is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.
This accomplishment demonstrates Visiting Angels of Carson City’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels of Carson City’s clients and employees were interviewed each month by Home Care Pulse.
Over a 12-month period, Visiting Angels of Carson City received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Carson City management team set goals to reach the highest level of Experience possible.
“We are truly honored to receive this national-level award, and to be the only home care provider in the state of Nevada recognized with it. It is a humbling award, especially during a pandemic that had such profound effects on our clients and employees. We sincerely appreciate our clients and care specialists for recognizing our dedication.” says Greg Treece, Director of Visiting Angels of Carson City.
The Best of Home Care — Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Visiting Angels of Carson City that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Visiting Angels of Carson City has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To find out more about Visiting Angels of Carson City’s commitment to experience, please visit www.visitingangels.com/carsoncity or call 775-515-4440.
About Visiting Angels of Carson City
Visiting Angels of Carson City was founded in 2018 and strives to educate, support and provide the compassionate, professional resources needed to deliver the best care possible to families so their loved ones can remain safe, happy and healthy in their own homes.
About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit https://www.homecarepulse.com/.
